The St Vincent de Paul Society, SVP, turns concern into action by visiting & befriending over 80,000 lonely and isolated people each year in England and Wales, providing practical assistance to anyone in need.
When the consultants at IE Digital first met SVP to talk about what they needed from their new website, we were struck by the number of great stories they had. Letters of thanks and from their beneficiaries, and great examples of the enormous impact that's made by SVP's 10,000 volunteer members. But these success stories weren't evident on the old SVP website. For the new website, IE put these stories front and centre, to show SVP's members, staff, supporters and help seekers all the great work the befriending charity brings to the communities it serves.
We looked at the user journeys and created a user experience to help SVP recruit volunteers, attract donations and help more people.
Our consultant reminded us how many wonderful stories we have to tell, and the value of putting them front and centre on the new website. IE Digital did an excellent job of improving the online user experience, and the new site is helping us to get our mission and message out into the world. Ultimately, it's helping us to achieve our objectives of recruiting more volunteers, attracting more donations and helping more people.Ken Madine
Head of Fundraising, Communications and Marketing