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IE Digital is a trading name of IE Design Consultancy Ltd.
IE Digital works with charity, health and education clients up and down the UK, as well as internationally. Sometimes we work for large charities and universities that are household names, and sometimes we help small health and social care providers, colleges, or startups with big ambitions. If you’re a values-driven organisation looking for a charity website, a healthcare app, or a university website, then we’d love to add you to our list of clients!
Detailed user experience (UX) research to help mental health charity Mind understand its user needs. Followed by recommendations and an experimentation phase.
CloseOur consultants always made it feel like a shared endeavour. IE Digital were flexible, collaborative, and helped us make the best use of our budget. Their recommendations were always practical, actionable and user-centred. We had a really positive relationship with IE as our user research partner and I’d highly recommend them.
Ben Williams
Digital Analyst, Mind
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IE Digital designed and built a new website, Coram Story, to explore the history and heritage of charity Coram. The group of children's charities dates back to 1739 when Thomas Coram established The Foundling Hospital. The website invites users to travel through time, learning about the story of care and giving voice to children and young people with experience of care through the ages.
We then built a new website for the parent charity, Coram Group.
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Relate, the largest provider of relationship support in England and Wales, asked IE Digital to design and build its new digital experience.
The old Relate website was difficult to navigate and didn't convey the energy, warmth and dynamism of the organisation. The new user experience features interactive tools, innovative ways of delivering content, and a highly accessible chat-centric approach.
The revamped website is a more inclusive, safe, warm and approachable experience for its users.
Read the full Relate website case study
CloseWorking with IE Digital has been a dream. They made a complex and overwhelming project not only manageable, but fun. They took the time to fully understand our brief and us – something which really shows in their proposals. This won't be the last project we work on together, now I can't imagine working with anyone else.
Sarah Berry
Head of Digital Innovation, Relate
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IE has worked extensively with the NHS and has a wealth of experience in the health sector.
We created the new brand for University Hospitals Sussex NHS Foundation Trust, following the merger of two trusts.
For NHS Brighton and Hove CCG we delivered a sector-leading, CMS driven web solution to provide an effective communications tool for both CCG members and patients/external stakeholders. Social media is built into the fabric of the highly searchable site and users are encouraged to rate and comment on resources.
IE's other projects have included websites for Birmingham and Solihull NHS Care Trust, NHS West Midlands (WMQI and WMQRS), Heart of England NHS Foundation Trust; an intranet for Buckinghamshire Healthcare NHS Trust; Moodometer app for 2gether NHS Foundation Trust; and the website and brand for The Strategy Unit, part of NHS Midlands & Lancashire CSU.
CloseIE has again created a really vibrant, attractive, user friendly, engaging web presence... a pleasure to work with... not just creatively and technically excellent but thoroughly professional and well planned.
Steve Cribb
Clinical Commissioning Champion, Brighton & Hove CCG
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We rebranded the Royal Academy of Engineering in 2020 with a new tone of voice, brand messaging, and a modern, intriguing new visual identity and logo design.
Then we built a new website for the Academy, with an improved user experience.
CloseIE provided invaluable support... I was impressed by how quickly they were able to grapple with and unpick our complexity, and understand the needs of our many different stakeholder groups. They were collaborative, not afraid to challenge, and eminently professional throughout. Highly recommended!
Jo Trigg
Director, Communications and Engagement, Royal Academy of Engineering
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IE has delivered a number of digital projects for BRF Ministries.
We migrated one website from Drupal to Wordpress and combined it into a multi-network website with BRF to bring a consistent approach to all of their sites. Then we revamped the BRF website with a new look and feel. This used their existing visual identity, but incorporated some brand tweaks in response to research. Next we designed and developed a new website for Messy Church – the first to roll out across the wider BRF network.
Behind the scenes we've also been moving their shop from Shopify to WordPress, improving various systems, and more.
CloseThe new BRF website is fantastic and it looks so good. The navigation and design have just taken what we do to another level. Please can you convey our thanks to the team. Not only have we got a fabulous new website but the working together has been constructive and we have delivered the website to the deadline.
Karen Laister
Head of Marketing, Communications and Strategic Relationships
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University of Southampton is a Russell Group University, ranked 8th in the UK for research intensity by the Research Excellence Framework. We worked with their audiology department, the Auditory Implant Service (AIS) to create CHOICE, a world-first application for the support and management of cochlear implant users.
There are more than 17,000 people using cochlear implants in the UK, and this number is rapidly growing. CHOICE allows patients to take care of their hearing health at home, reducing the need for regular in-person appointments at their cochlear implant centre, which could be hours away. Based on extensive research by the AIS team, IE Digital turned the CHOICE remote care service into an app, helping to deliver more accessible and equitable care, and more empowered and confident patients.
We also worked with the University of Southampton as part of the Southern Universities Network (SUN), to create the UniExplorer web app.
CloseIt has been a pleasure to work with IE Digital and I have learned a tremendous amount. I first made contact with IE at the UK Health Show. I was impressed with their excitement about the project and we took it from there! IE’s experience with health care sealed the deal for me.
Helen Cullington
The road to move an app from an idea to a tool used in the NHS has been challenging and exhilarating. IE have incorporated some of their ideas and have always listened to our ideas and thoughts … without bombarding us with tech speak. IE have been fully committed to the user experience and have always kept their sights on the ultimate end user: the NHS patient.
Clinical Scientist at the University of Southampton Auditory Implant Service and Project Lead
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The British Psychological Society acts as the representative body for psychology and psychologists in the UK. The charity is responsible for the promotion of excellence and ethical practice in the science, education, and application of the discipline. They support and enhance the development and application of psychology for the greater public good, setting high standards for research, education, and knowledge, and disseminating our knowledge to increase public awareness.
IE has worked with the British Psychological Society on a number of campaigns and top-level consultancy projects. These include a comprehensive brand and digital audit, and a range of consultancy and campaign projects to explore the Society's membership offerings, as well building an online tool to help BPS members to navigate specialist member networks.
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IE Digital worked with Prostate Cancer Research to create the infopool – an interactive website for prostate cancer patients and their loved ones. The infopool helps people to understand the different tests and treatments available for prostate cancer, as well as information on clinical trials.
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Actors’ Trust supports actors and stage managers across the UK in times of need and since 1882, the charity had been known as ‘The Actors’ Benevolent Fund’. Nearly 150 years later, low awareness, a dated website, and some bad press were all hampering the organisation’s bold ambition to increase its impact and reach within the performing arts community. Market research combined with careful member engagement pointed to the need to rename, refresh and modernise their brand to bring the charity’s exciting new strategy – Acting for Impact – to life.
CloseSo far the feedback has been incredibly positive! Going live has emphasised just how strong the new brand and website are, so a huge thank you for that. We are confident this puts us in an incredibly strong position to reach more people and have greater impact as a charity.
Alison Wyman
CEO
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Family Action is a UK charity that provides practical, emotional, and financial support to families in need. Founded in 1869, they help families facing issues around domestic abuse, mental health problems, learning disabilities, and financial hardship.
Last year, they supported 60,000 families and helped 350,000 children to eat a healthy breakfast.
Family Action asked IE to refresh their brand and build them a new user-centred website.
CloseIE came to the pitch with a really impressive understanding of our complicated charity and what we needed to achieve with our limited budget. They delivered on time, thoughtfully and creatively, and were unfailingly generous with their time and expertise. Director, lead designer, junior designer – everyone went the extra mile – to the point of offering pro bono time to support one of our young people with a logo design, giving them a taste of life of at an agency and helping them bring their idea to life in such a professional but also kind way. Down to earth, friendly, with an absence of jargon and an acceptance of unforeseen challenges, IE made the process of refreshing our visual identity as easy as it could be, while integrating it with a major web redesign.
Jenni Bacon
Head of Brand Development
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Legal Choices offers consumer advice to help with decisions about legal issues and lawyers. IE Digital is working with legal regulators and consumer associations to develop the next generation Legal Choices website.
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Resuscitation Council UK is working towards a day when everyone in society has the skills they need to save a life.
IE Digital rebranded the charity to become more public-facing and built a user-friendly new Drupal 8 website, to provide an intuitive user experience for healthcare professionals and the public alike.
Explore the case study for the new Resuscitation Council UK website.
CloseWorking in partnership with IE, we’ve been able to develop a new brand and website which really capture the ‘look and feel’ of who we want to be as an organisation. Visually, it looks great. The tone is welcoming and accessible, while maintaining the understated authority and clinical credibility which remain key to our reputation.
James Cant
An aged and clunky website has been replaced by one which is intuitive, user-friendly and accessible. IE has played a key role in driving our digital transformation, increasing our ability to engage and influence expert and public audiences alike.
Chief Executive
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IE Digital created the dynamic new website for the UCD Innovation Academy, following a full rebrand. Read the website case study.
Previously, we rebranded the Career Development Centre at University College Dublin, and designed and developed a new website for the renamed Careers Network. IE Digital carried out consultancy and stakeholder workshops to define site objectives, map the user journeys, and plan the information architecture etc., designing the end-to-end user experience and front end user interface, which was then implemented in the university’s Terminal 4 CMS. Read more about the UCD Careers Network website.
CloseHaving done all the strategic ground work in house to transform the Careers Network, we turned to IE to bring it all to life through our brand. They did a fantastic job of engaging and exciting the whole team and reminding us how great we are at what we do! They understood us, and exposed the value we deliver to our key audiences in an engaging and accessible way.
David Foster
"The new website guides students through the actions they can take and the help they need. We love the vibrant new visual identity, and the brand guidelines, templates and collateral have made the roll-out easy.
Director, UCD Careers Network
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Born from the merger of two Bowel Research charities – Bowel Disease Research Foundation and Bowel & Cancer Research – Bowel Research UK is committed to radically changing the outlook for people living with bowel disease, through vital patient-centred research.
IE worked with the charity throughout the process of stakeholder research, renaming and rebranding. The result is a bigger, stronger, united brand identity dedicated to ending bowel cancer and bowel disease. A new WordPress site provides a home for funding applications, donations, and information on bowel cancer and bowel disease.
Read the full renaming and rebranding case study for merged charity Bowel Research UK.
CloseIE Brand has helped us to navigate the landscape of rebranding our charity. What has impressed me most is the continuity of care. From the bidding process to the reality of working with IE, there is absolutely no difference – IE make us feel like we are their top priority client. They are clearly very knowledgeable and skilful, and this comes through at every stage. They are undoubtedly bringing out the best in our charity and involving us at every step. They have helped us to negotiate some challenging internal conversations, providing support and options at every turn.
Kathryn Pretzel-Shiels
Board Member & Chair of Fundraising & Communications Committee
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