Bespoke Digital Services

IE Digital devises innovative digital strategies and develops bespoke digital services for charity, health and education clients.

We have decades of experience of helping non-profits by solving unique problems through digital. Our expert consultants have the technical know-how and commercial understanding to drive your digital transformation, increase your impact and drive organisational effectiveness.

IE Digital will help you to digitise your processes, integrate disparate systems and achieve your objectives. We begin by learning about your challenges and finding innovative bespoke development solutions to solve them. We follow an Agile approach, often using rapid prototyping to engineer the ultimate technical solution, always putting the user experience (UX) first.

Charity digital transformation

Relate Relate picked IE Digital as the agency to deliver its digital transformation. This was centred around a new website, and coincided with the charity’s rebrand and repositioning. Relate is the largest provider of relationship support in England and…

Denise Atkins

Application process

Building a unified user experience online for the AFTP IE Digital designed and built a new website for the AFTP, to support the brand's launch and bring together disparate processes from across several university delivery partners. The website and online application form are backed by a CRM database and…

Oliver Westmancott

Prototyping

Getting to the finish: Rapid prototyping for innovation Innovation is a broad term, encompassing a great many things. Also, the paths to innovation are many and varied. We often forget about the different paths, the trials and errors, the learning processes and focus only on the victory that is the end…

Case management

West Midlands Fire Service Activity Assistant is West Midlands Fire Service's bespoke, in-house case management system for activity management, information collection and reporting. Without in-house UX expertise, WMFS came to IE Digital to add a modern and intuitive,…

Community app

Young Lives vs Cancer Young Lives vs Cancer was looking to embrace digital comms and create an online community tool and smartphone app. Young Lives vs Cancer (formerly CLIC Sargent) is the UK’s leading cancer charity for children, young people and their families…

Nick O'Sullivan

User experience

Getting the most out of user experience (UX) design IE Digital Consultant Nick O’Sullivan explores why it’s important to consider the user experience of your project stakeholders as well as the eventual users of your website, app or digital product. A Lean approach to UX can reduce waste and improve…

Volunteer Management

Career Ready IE Digital was selected to deliver Career Ready's digital strategy, which included the design and build of both a new marketing website and a sophisticated online Volunteer Management System. UK charity Career Ready delivers a structured employer…

.Gov processes

Public Health England IE Digital worked with Public Health England (PHE), on an agile project to create an endorsement process for NHS approved health apps, and then to create a service manual for publication on gov.uk. The work was based on Government Digital Service …

Relate, the largest provider of relationship support in England and Wales, asked IE Digital to design and build its new digital experience.

The old Relate website was difficult to navigate and didn't convey the energy, warmth and dynamism of the organisation. The new user experience features interactive tools, innovative ways of delivering content, and a highly accessible chat-centric approach.

The revamped website is a more inclusive, safe, warm and approachable experience for its users.

Read the full Relate website case study

Working with IE Digital has been a dream. They made a complex and overwhelming project not only manageable, but fun. They took the time to fully understand our brief and us – something which really shows in their proposals. This won't be the last project we work on together, now I can't imagine working with anyone else.
Sarah Berry
Head of Digital Innovation, Relate
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University of Southampton is a Russell Group University, ranked 8th in the UK for research intensity by the Research Excellence Framework. We worked with their audiology department, the Auditory Implant Service (AIS) to create CHOICE, a world-first application for the support and management of cochlear implant users.

There are more than 17,000 people using cochlear implants in the UK, and this number is rapidly growing. CHOICE allows patients to take care of their hearing health at home, reducing the need for regular in-person appointments at their cochlear implant centre, which could be hours away. Based on extensive research by the AIS team, IE Digital turned the CHOICE remote care service into an app, helping to deliver more accessible and equitable care, and more empowered and confident patients.

We also worked with the University of Southampton as part of the Southern Universities Network (SUN), to create the UniExplorer web app.

It has been a pleasure to work with IE Digital and I have learned a tremendous amount. I first made contact with IE at the UK Health Show. I was impressed with their excitement about the project and we took it from there! IE’s experience with health care sealed the deal for me.

The road to move an app from an idea to a tool used in the NHS has been challenging and exhilarating. IE have incorporated some of their ideas and have always listened to our ideas and thoughts … without bombarding us with tech speak. IE have been fully committed to the user experience and have always kept their sights on the ultimate end user: the NHS patient.
Helen Cullington
Clinical Scientist at the University of Southampton Auditory Implant Service and Project Lead
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Young Lives vs Cancer (formerly CLIC Sargent) is the UK’s leading cancer charity for children, young people and their families.

Explore the full case study about the Young Lives vs Cancer community app.

We came to IE with a complex brief for our online community. IE focused on the essential principles, actualising this into an intuitive website that will help Young Lives vs Cancer build a vibrant space for 16 to 24-year-olds, who have, or have had cancer.
Helen Thomas-Fox
Senior Digital Manager, Young Lives vs Cancer
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Public Health England (PHE) is an executive agency of the Department of Health, which exists to protect and improve the nation's health and wellbeing, and reduce health inequalities.

Explore the full Public Health England case study.

IE has distinguished itself from other G-Cloud suppliers through their positive, pragmatic approach. Their multi-disciplinary team embraced the challenge of a complex, strategically significant digital service project with multiple stakeholders, users and audiences.

Diarmaid Crean
Deputy Director, Digital
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Career Ready is a national charity that links education with business to prepare young people for the world of work.

Explore the full case study for the Career Ready volunteer management system.

Career Ready now has a website that proudly promotes its achievements and impact as a leader in the employer engagement field, and an operating platform on which to grow. The web-based system saves both the charity and schools from complex and costly admin. This in turn has meant we have been able to reduce costs for budget-stretched schools, and reach more young people than before.
Anne Spackman
Chief Executive
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West Midlands Fire Service serves a population of 2.8 million citizens, making it the second biggest fire and rescue service in the UK.

Explore the full case study on West Midlands Fire Service's Activity Assistant.

IE took a business-critical but clunky system and added a modern and intuitive, responsive user interface. IE’s expert digital consultants, front-end developers and UX designers supported the in-house development team and created a slick, beautiful system that makes data entry faster for our users, and that we are proud to offer to other fire services.
Kash Singh
Systems Development Manager
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Energy and Utility Skills is the Sector Skills Council for the electricity, gas, waste management and water industries, a membership organisation that delivers value through improving business performance. Much of that value is augmented by a suite of rich digital tools created, supported and maintained by IE.

This is a constantly evolving eco-system of interactive digital tools that deliver value for members and generate sustainable income for EU Skills. These include websites, forums, intranets, interactive learning tools, workforce planning simulators and so on.

IE's digital consultants built a rich understanding of EU Skills' strategic organisational goals and where members perceive value. We've delivered over 170 separate projects for over the course of a 10-year relationship, growing with our client, flexing as they change and evolving technologies, all whilst maintaining a relentless focus on service.

Read about EU Skills' digital service for workforce planning.

IE has proved to be a partner of strategic and operational significance – delivering scores of critical digital projects. Their intelligent, consultative approach has provided robust, scalable and innovative digital solutions.
Paul Finley
Information Systems Manager
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IE created a new education brand and website for the AgriFood industry. As a collaboration between six UK universities – Reading, Nottingham, Aberystwyth, Harper Adams, Cranfield and Bangor – the AFTP is the bridge between industry and academia. The new Drupal website integrates with CiviCRM and provides a seamless, joined-up user experience across the online user journey, irrespective of the course or training provider.

Explore the full case study for the AFTP website.

IE Digital stood out head and shoulders above the competition in their commitment to ‘get it right’ in tackling the challenges we threw at them. They produced a visually appealing but technically sophisticated site, application and CRM system ... with the features and functionality we were looking for.

Deborah Kendale
Business Development and Marketing Manager, University of Nottingham / AFTP
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