IE has worked with the British Psychological Society on a number of campaigns and top-level consultancy projects. These include a comprehensive brand and digital audit, and a range of consultancy and campaign projects to explore the Society's membership offerings, as well building an online tool to help BPS members to navigate specialist member networks.

Solicitors Regulation Authority (SRA) is the industry regulator for solicitors and law firms in England and Wales. Their website has grown organically over ten years, leading to a massive site with an inconsistent, clunky and dated user experience that – if left unchecked – could undermine public confidence in the solicitors' profession. The SRA wanted to bring the site up to date and greatly improve the overall user experience (UX), especially on mobile devices, without replacing the site or their existing Content Management System (CMS). 

Following an initial review of some core templates, IE Digital took an Agile approach to producing a brand new digital design. With an overall strategic objective of improving consistency and usability, we looked at every component of the site at the “Atomic” level. 

We created new, responsive digital design patterns and tested them with real users, using disposable rapid prototyping, iterating existing designs and adding new patterns at each stage. Finally, we documented each pattern and how it should be used and provided detailed html, css and javascript for implementation via the SRA’s CMS and within a set of new online services.

Read more about the Solicitors Regulation Authority website. 

The Lighting Industry Association (The LIA) is Europe’s largest trade association for lighting equipment professionals. In preparation for a pivotal year of development and change, and a period of intense growth, the LIA needed a new website to provide a window into its work for the public, government and other stakeholders. 

IE is has designed and built a modern, flexible digital platform for the LIA. As well as providing a home for members to access extensive technical content, the site is also the gateway to the LIA's industry-backed Lighting Industry Academy. This is an industry-wide hub for the development and delivery of high-quality learning for the whole lighting supply chain.

The LIA is committed a rolling programme of further website developments to support its member organisations, following an iterative process.

Read the Lighting Industry Association website case study.

West Midlands Fire Service serves a population of 2.8 million citizens, making it the second biggest fire and rescue service in the UK. 

Explore the full case study on West Midlands Fire Service's Activity Assistant. 

Energy and Utility Skills is the Sector Skills Council for the electricity, gas, waste management and water industries, a membership organisation that delivers value through improving business performance. Much of that value is augmented by a suite of rich digital tools created, supported and maintained by IE.

This is a constantly evolving eco-system of interactive digital tools that deliver value for members and generate sustainable income for EU Skills. These include websites, forums, intranets, interactive learning tools, workforce planning simulators and so on.

IE's digital consultants built a rich understanding of EU Skills' strategic organisational goals and where members perceive value. We've delivered over 170 separate projects for over the course of a 10-year relationship, growing with our client, flexing as they change and evolving technologies, all whilst maintaining a relentless focus on service. 

Read about EU Skills' digital service for workforce planning. 

ISEAL is the global membership organisation for ambitious, collaborative and transparent sustainability systems. ISEAL is driving collective efforts to tackle the most pressing sustainability issues and create a world where Markets are a force for good.

ISEAL initially came to IE to support their existing website and provide digital advice spanning a number of projects. January 2018 saw the launch of ISEAL’s new website – built by IE Digital in Drupal 8 – with an improved user experience, designed to attract new members and stimulate more active engagement with visitors.

Next in the plan is a new improved community site for ISEAL’s members.

Read the ISEAL case study.

Ofgem is the government regulator for gas and electricity markets in Great Britain. They run the government's Domestic Renewable Heat Incentive (DRHI), which provides consumers with a seven-year subsidy towards renewable heating costs.

IE worked with Ofgem and their research company (RbD Research by Design) to evaluate and improve the existing online application process for the DRHI. The application form filters people and either accepts, rejects or refers their application to an agent for follow-up. By improving the process, Ofgem ultimately wanted to increase auto accreditation and reduce administrative costs.

IE and RbD went through a multi-phase project to research, design and test the improved application form. We concluded with a report, recommendations and a prototype with an improved user experience, both in terms of the form's wording, structure, technical execution, look and feel. 

Read more about the ofgem application process. 

The Gambling Commission is an independent non-departmental public body (NDPB) sponsored by the Department for Culture, Media and Sport (DCMS). It regulates commercial gambling in Great Britain, and is a member of the International Association of Gaming Regulators (IAGR).  

The Gambling Commission appointed IE to carry out an initial discovery phase to explore the online presence of the IAGR. We interviewed and surveyed 30 members of the Board of Trustees from across member countries to understand their pain points with the website and aspirational goals for the future.  IE presented summary findings to a meeting of the international Board of Trustees along with recommendations for the next stage of the IAGR’s evolution online.

IE was then commissioned by the IAGR to design and build a new website, following an Agile approach and using rapid prototyping. The new site boasts a much improved Information Architecture and pulls in high quality content from other sites. Different access levels allow members and Trustees access to different content.

Visit the IAGR website.