The Gambling Commission is an independent non-departmental public body (NDPB) sponsored by the Department for Culture, Media and Sport (DCMS). It regulates commercial gambling in Great Britain, and is a member of the International Association of Gaming Regulators (IAGR).
The Gambling Commission appointed IE to carry out an initial discovery phase to explore the online presence of the IAGR. We interviewed and surveyed 30 members of the Board of Trustees from across member countries to understand their pain points with the website and aspirational goals for the future. IE presented summary findings to a meeting of the international Board of Trustees along with recommendations for the next stage of the IAGR’s evolution online.
IE was then commissioned by the IAGR to design and build a new website, following an Agile approach and using rapid prototyping. The new site boasts a much improved Information Architecture and pulls in high quality content from other sites. Different access levels allow members and Trustees access to different content.