Solicitors Regulation Authority (SRA) is the industry regulator for solicitors and law firms in England and Wales. Their website has grown organically over ten years, leading to a massive site with an inconsistent, clunky and dated user experience that – if left unchecked – could undermine public confidence in the solicitors' profession. The SRA wanted to bring the site up to date and greatly improve the overall user experience (UX), especially on mobile devices, without replacing the site or their existing Content Management System (CMS).
Following an initial review of some core templates, IE Digital took an Agile approach to producing a brand new digital design. With an overall strategic objective of improving consistency and usability, we looked at every component of the site at the “Atomic” level.
We created new, responsive digital design patterns and tested them with real users, using disposable rapid prototyping, iterating existing designs and adding new patterns at each stage. Finally, we documented each pattern and how it should be used and provided detailed html, css and javascript for implementation via the SRA’s CMS and within a set of new online services.
Read more about the Solicitors Regulation Authority website.
The guys at IE Digital are exemplary collaborators. They’ve engaged successfully with people at all levels of the SRA and are a trusted part of our team. With IE Digital, we’ve taken a major step forward in the quality of user experience, dramatically improved our UI and design governance, and created buy-in for user-centred design across our organisation.John Rieger
Head of Digital Communications, Solicitors Regulation Authority